The Layered Voice Analysis (LVA) technology from Israel’s Nemesysco was reported here nearly 8 years ago. The system is used by call centers, credit risk assessors, insurance fraud and criminal investigators and recruitment agents. Tokyo’s CENTRIC call center service is the latest customer.

https://www.prnewswire.com/news-releases/nemesysco-empowers-emotion-detection-and-analysis-service-for-leading-outsourced-call-center-operation-in-japan-300965341.html

http://nemesysco.com/